Frequently Asked Questions

Church's Real Rewards™

• How do I sign up for the Church's Real Rewards™ program?

  We recommend downloading the Church’s® app for the best Rewards experience. You can also join online by creating an account here.

• OK, SO HOW DOES Church's Real Rewards™ WORK?

  You must create a Real Rewards™ account. Once you’re a member, you’ll earn 10 points for every $1 spent with Church’s®. You will earn points online, in-app and in-store. When ordering in-store, you must scan your member QR code from the Church’s® app. Points will be deposited within 24 to 48 hours after the transaction. Orders placed through third-party apps and catering orders are not eligible for points.

• WHAT CAN I REDEEM FOR MY POINTS?

  You can redeem for almost anything on our menu through the Church’s® app and Churchs.com or in store by scanning the QR code provided in the app. You are only allowed to redeem one reward per purchase. Learn more about what you can redeem above in the TURN YOUR POINTS INTO REAL REWARDS™ section. Redemptions are limited to one per transaction and two redemptions every 4 hours.

• DO REWARDS EXPIRE?

  Every reward has its own unique expiration date. You will be able to find this in the disclaimer portion of the reward.

• Do my points expire?

  Points expire nine months after the points are issued or if your account is terminated because it is deactivated. You can track your points in the Rewards section in the Church’s®.

• How many points can I have?

  There is no limit to points, but they do expire nine months after they are issued so we suggest redeeming them for some free chicken fast.

• How do I apply a reward to my purchase?

  During your online or in-app order, simply tap the Redeem button on the item you wish to select as your reward, then tap Redeem Online. The discount will automatically be applied to the qualifying item in your order.

  When ordering in-restaurant, tap Redeem on the item in your app, select “Redeem In-Store” and a QR code will display that can be scanned at the register.

• Can I earn points at any Church’s®?

  You will be able to earn points at most Church’s® locations in the United States. You must sign in online or in the app during purchase. When making a purchase in the restaurant, you must check in with your QR code or phone number. To check if your Church’s® location is participating, download our app or visit order.churchs.com and Search Locations.

• What if I forgot to scan/check in for points in the restaurant?

  No problem! If you forgot to scan your QR code during your last in-store visit, make sure to keep the receipt to request points in the app. You must have the Church’s® app downloaded and signed into your account. Simply go to the Scan section in the app and scan the barcode on your receipt. You have five days from the date of the transaction to request points from a receipt. You can scan up to two receipts per day to earn points on that visit and up to four per month.

  Requests for points do not apply to orders placed before you joined Church’s ®Real Rewards, orders placed online as a guest. Orders placed through third-party platforms or catering orders that were paid for in person without scanning your member QR code.

• What if I accidently check out as a guest in-app or online?

  Currently, you are only able to request in-restaurant purchases, so make sure you are signed in before placing any online or in-app orders. Redemptions are limited to one per transaction and two redemptions every four hours.

• Can I earn points on delivery fees?

  No, Delivery fees, tips or service fees are not eligible to earn points.

• Can I earn points or redeem rewards on third-party platforms?

  No, Any third-party purchases such as DoorDash, Uber Eats, or ezCater are excluded from our rewards program.

  To earn points or redeem rewards on delivery, order through the Church’s® app or churchs.com.

• Can I use more than one reward with my purchase?

  No, Members can only redeem one reward per purchase. Redemptions are limited to one per transaction and two redemptions every 4 hours.

• I’m having issues scanning the QR code to check in at the restaurant.

  You may try turning up the brightness on your phone. You may also have the team member manually check you in by providing your phone number. Or you may scan the receipt barcode in the app within five days of your purchase.

• Can I transfer points or combine accounts?

  Unfortunately, it is not possible to transfer or merge accounts at this time.

• Will I still earn points if I pair another offer with a reward?

  Yes, You are still eligible for points on the other items included in your purchase. Taxes, fees and tips are not eligible for points.

HOURS

• When is Church’s Texas Chicken® open?

  Hours can vary by location, so if you’re ever unsure it is best to check with your local Church’s® to be sure. Find a location near you: locations.churchs.com

• Is Church’s Texas Chicken® open on Christmas Eve and Christmas Day?

  Church’s® is open on Christmas Eve, but hours vary by location. Church’s® is closed on Christmas day.

• Is Church’s Texas Chicken® open on Thanksgiving?

  Church’s® is closed on Thanksgiving day.

• Is Church’s Texas Chicken® open on Easter?

  Most Church’s® restaurants are open on Easter. Find a location near you to verify your restaurant’s hours: locations.churchs.com

• Is Church’s Texas Chicken® open on Fourth of July?

  Church’s® is open on Fourth of July..

• Is Church’s Texas Chicken® open on New Year’s Eve and New Year’s Day?

  Church’s® is open on New Year’s Eve and New Year’s Day, but hours vary by location.

DELIVERY

• Does Church’s Texas Chicken® deliver?

  Yes, most Church’s® locations deliver the fried chicken you’ve come to know and love directly through www.order.churchs.com or the mobile app (available on both the App Store or Google Play Store). During checkout, make sure you’ve chosen “Delivery” as your Order Type.

ORDERING ONLINE

• Can you order Church’s Texas Chicken® online?

  Yes, most Church’s® locations do offer online ordering. Visit www.order.churchs.com or use the Church’s Texas Chicken® mobile app (available on both the App Store or Google Play Store) to order your Church’s® favorites!

PRODUCTS

• Does Church’s Texas Chicken® have Family Meals?

  Yes! We offer a variety of family meals in 8, 12, or 16 pieces consisting of your choice of mixed chicken, tenders, sides and our famous Honey-Butter Biscuits™. Check them out here. Also, find local promotions at your nearest Church’s®: locations.churchs.com.

• Does Church’s Texas Chicken® have a chicken sandwich?

  Yes! Our Chicken Sandwich is everything Church’s® between two buns. Taste our legendary hand-battered chicken, topped with a signature honey-butter brushed brioche bun with mayo and pickles. If you like it hot, order a Spicy Chicken Sandwich with spicy mayo and a jalapeño on the side to squeeze over your filet for an extra kick.

• Does Church’s Texas Chicken® have a $5 box?

  Yes! We have meals that are $5 and under, but since price and participation vary by location, we recommend visiting your local Church’s® to learn about menu options and pricing.

• Is Church’s Texas Chicken® halal?

  Neither our restaurants nor our ingredients are Halal.

• Does Church’s Texas Chicken® sell fish or seafood?

  Yes, Church’s® sells fish and shrimp during the Lenten season. Contact your local Church’s® to confirm price and participation..

• Do you cook your chicken in peanut oil?

  No, we do not use peanut oil in our restaurants. Peanut Free Baby!

NUTRITION / ALLERGIES AND SENSITIVITIES

• Where can I find nutrition facts for my order?

  All our nutritional information can be found on our website.

• I have food allergies. What can I eat at Church’s Texas Chicken®?

  If you have food allergies, please reference our Nutritional Facts on our website to view a list of potential food allergens.

GENERAL

• Where is Church’s Texas Chicken®?

  Church’s Texas Chicken® is located throughout the U.S. Find a Church’s® near you: locations.churchs.com

• How much is Church’s Texas Chicken®?

  Our prices vary by location, so we recommend visiting your local Church’s® location to learn about your menu options.

• Are Texas Chicken® and Church’s Texas Chicken® the same?

  Church’s Texas Chicken® is known outside the Americas as Texas Chicken® and caters to a variety of different tastes from country to country and region to region. The brand’s international restaurants include local specialties to create an even wider appeal to customers. The one thing that always remains the same is that our guests enjoy the great value and taste of our freshly prepared, high-quality chicken around the globe. International expansion is in progress in current and new countries worldwide: churchs.com/international-locations.

• How can I become a franchisee of a Church’s Texas Chicken® restaurant?

  Are you interested in becoming a franchisee of a Church’s®? Visit our website for more information and complete this form to get started.

• I’d love to work for Church’s Texas Chicken®. Are you hiring?

  We’re always looking for amazing people to join our team. Visit our website to see open positions in your area.

• When was Church’s Texas Chicken® founded?

  For over seventy years, Church’s Texas Chicken® has been bringing people together to savor the authentically unique flavor of Texas. It started in 1952 across the street from the Alamo in San Antonio, TX. George W. Church, Sr. put down our Texas roots with the first Church’s Fried Chicken To-Go™. Learn more about our story here.