Church’s Texas Chicken® Named a Most Profitable Franchise of 2024 by Franchise Business Review
Church’s® is One of 75 Franchises Recognized for Strong Financial Performance and High Franchisee Satisfaction Based on a Survey of Nearly 35,000 Franchise Owners
ATLANTA– October 2, 2024 – Church’s Texas Chicken® was identified by Franchise Business Review as one of 75 franchise brands to be named and recognized as an award-winning franchise in its 2024 report on the Most Profitable Franchises. Church’s Texas Chicken® is one of the largest quick-service chicken restaurant chains in the world with more than 1,500 locations in 23 countries. The brand specializes in Original and Spicy Chicken freshly prepared throughout the day in small batches that are hand-battered and double-breaded, tenders, sandwiches, freshly baked Honey-Butter Biscuits™, and classic, home-style sides all for a great value.
Franchise Business Review, a franchise market research firm that performs independent surveys of franchisee satisfaction, provides the only rankings of franchises based solely on actual franchisee satisfaction and performance. Franchise Business Review publishes its rankings of top franchises semi-annually in its Guide to Today’s Top Franchises, as well as industry reports throughout the year that highlight research on the top franchises in specific sectors.
Church’s® franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including training & support, operations, franchisor/franchisee relations, and financial opportunity.
Church’s® survey data showed the following:
- Overall
- Church’s® Franchisee Satisfaction Index (FSI) is 70, which is higher than the industry benchmark of 67 for the Food & Beverage sector
- Overall satisfaction among Church’s® franchisees saw a significant improvement from 2022 data with an increase of 13%
- The five areas where franchisees gave the highest ratings include:
- Enjoy the business FSI: 88
- Enjoy the organization FSI: 86
- Would do it again FSI: 83
- Active participant FSI: 82
- Recommend the company FSI: 82
- Financial
- When compared to other franchise brands, Church’s® franchisees rate their “financial picture” +17% higher and their “long-term growth opportunity” +11% higher. There has also been significant improvement year-over-year in both areas
- Training & Support
- Overall, the training and support section improved significantly year-over-year by +30%; specifically, with “marketing and promotional programs” +30% and “system-wide communications” +39%
- 74% of franchisees rated the “effective use of technology” above average; exceeding the benchmark by +2% and improving +26% over 2022 scores
- The five areas where franchisees gave the highest ratings include:
“Our company success can only be achieved with the support and hard work of our franchisees and the survey data shows that all the changes we have been making are moving us in the right direction,” said Joe Guith, CEO of Church’s Texas Chicken®. “We will take the survey response into consideration as we continue to roll out new programs, technology and more to help ensure our franchisees have the best opportunity to grow and improve their business.”
To identify the award-winning companies on the list of this year’s Most Profitable Franchises, Franchise Business Review analyzed data from nearly 35,000 franchise owners representing 365 brands regarding their overall satisfaction with their brand and their likelihood to recommend it to others. Other factors include the annual income of franchise owners and the minimum startup capital requirement.
“Owner satisfaction, profitability, and long-term return on your investment are three of the most critical factors anyone should consider before investing in any franchise business,” said Eric Stites, founder and CEO of Franchise Business Review. “Most franchise businesses — like any new business — require several years of hard work before they start to really take off, but if you take the time to do your research, you have a much better chance of finding an opportunity that can help you attain significant wealth over time. The companies on the list of the Most Profitable Franchises offer a better than average shot at growing your income and received the highest ratings from current franchise owners on our independent satisfaction survey.”
Visit www.FranchiseBusinessReview.com to see the full description of the 2024 Most Profitable Franchises.
About Church’s Texas Chicken®
Founded in San Antonio, TX in 1952 by George W. Church Sr., Church’s Texas Chicken®, along with its sister brand Texas Chicken™ outside of the U.S., is one of the largest quick-service chicken restaurant chains in the world. The brands specialize in Original and Spicy Chicken freshly prepared throughout the day in small batches that are hand-battered and double-breaded, tenders, sandwiches, freshly baked Honey-Butter Biscuits™, and classic, home-style sides all for a great value. Church’s Texas Chicken® and Texas Chicken™ have more than 1,500 locations in 23 countries and global markets and system-wide sales of more than $1.4 billion. Owned by High Bluff Capital Partners and FS Investments since 2021, Church’s® celebrated its 70th anniversary in 2022.
For more information, visit www.churchs.com and www.texaschicken.com. You can also follow Church’s Texas Chicken® on Facebook, Instagram, Twitter and TikTok. More details on franchising opportunities are available at https://franchise.churchstexaschicken.com or https://franchise.texaschicken.com.
About Franchise Business Review
Franchise Business Review (FBR) is a leading market research firm serving the franchise sector. FBR measures satisfaction and engagement of franchisees and franchise employees and publishes various guides and reports for entrepreneurs considering an investment in a franchise business. Since 2005, FBR has surveyed hundreds of thousands of franchise owners and over 1,200 leading franchise companies. To read our publications, visit https://franchisebusinessreview.com/page/digital-guides/. To learn more about FBR’s research, please visit www.FranchiseBusinessReview.com
Media Contacts:
Church’s Texas Chicken®
Kelly Kaufman
K Squared Group
kelly@ksquaredgroup.com
Franchise Business Review
Ali Forman
Marketing Director
603.319.4818
aforman@franchisebusinessreview.com
